Lincoln, the luxury division of Ford, has announced a significant recall affecting more than 47,800 Nautilus SUVs due to a potentially dangerous issue with the vehicles’ power window system. Here’s what owners need to know about the recall and how to address it.
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What Models Are Affected?
The recall impacts 2024-2025 Lincoln Nautilus SUVs. The problem lies with the automatic reversal system in the power windows. This system, designed to detect obstructions such as an arm or object and reverse the window’s direction, may not function correctly. Failure of this system increases the risk of injury to occupants.
What’s the Safety Concern?
The automatic reversal system is a crucial safety feature. When working properly, it prevents the power windows from closing fully if they detect an obstruction. If the system fails, it could result in objects—or worse, body parts—being pinched or trapped by the closing window.
Such a malfunction creates a higher risk of injury, making it imperative for affected owners to address this issue immediately.
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How Will Lincoln Resolve the Issue?
To fix the problem, Lincoln dealers will update the driver and passenger door modules. This service will be provided at no cost to the vehicle owners.
When and How Will Owners Be Notified?
The automaker plans to begin notifying affected owners starting January 13, 2025.
In the meantime, Lincoln Nautilus owners who suspect their vehicle might be affected can take the following steps:
- Contact Ford Customer Service: Call 866-436-7332 and reference recall number 24C43.
- Check Your VIN: Visit the National Highway Traffic Safety Administration (NHTSA) website at nhtsa.gov to input your vehicle’s identification number (VIN) and confirm recall eligibility.
- Reach the NHTSA Hotline: Call 888-327-4236 for further assistance.
Why Is This Recall Important?
Recalls involving safety systems like power windows underscore the importance of ensuring all vehicle features function as intended. A malfunction like this, though seemingly minor, can lead to avoidable injuries, particularly for children or passengers unfamiliar with the vehicle’s features.
Take Action Now
If you own a 2024 or 2025 Lincoln Nautilus, don’t wait for the official notification. Reach out to your dealer or check your VIN online to schedule the necessary repairs as soon as possible. Safety should always come first, and addressing this recall ensures your vehicle remains as safe and reliable as it was designed to be.
Stay informed and drive safely!
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